WHY HITEK
We are a professional manufacturer and exporter of Copier Toner Cartridge, Photoconductor Unit(PCU), Developer Unit, Toner Powder, Developer Powder, Printer parts etc which are compatible with most of the famous brands like Konica Minolta, Ricoh, Canon, Kyocera, Toshiba, Xerox, HP, Sumsung,etc
After-Sales Service
After-sales service introduction
The after-sales service department is mainly responsible for analyzing customer complaints, taking effective corrective and preventive measures to eliminate the causes of nonconformity and potential causes, continuously improving the quality of the company's products and services, and meeting customer demands to the maximum extent. There are clear time requirements for handling customer complaints and an experienced technical team to provide technical support. For customer issues in technology, testing, and installation, timely responses are given, and on-site technical support can be provided if necessary. Customer complaint information has been managed by the OA system, and a complete customer complaint information database has been established and used as DFMEA in the new product design and development stage. Regular statistical analysis of customer complaint information and satisfaction surveys of customer complaint handling are conducted to improve product quality and after-sales service quality, and to continuously improve customer satisfaction.
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Technical support Relying on the strength of the three major technical teams, the R&D department, the quality control department, and the testing center, and possessing the majority of laser printers and copiers equipment and related testing instruments and inspection equipment on the market, the after-sales team provides sufficient technical support, and can promptly reply and solve technical problems encountered by customers in the process of using products. |
Service quality Conduct regular statistical analysis of customer information and customer complaint handling satisfaction surveys, improve product quality and after-sales service quality, and continuously improve customer satisfaction. |
Database Customer complaint information is managed by the OA system, a complete customer complaint information database has been established, and various data objects can be easily generated. It can be used as DFMEA in the new product design and development stage, and can also be used as a basis for improving quality, and more importantly, it provides a comprehensive and traceable cornerstone for the concept of continuous improvement. |
Service process Standardized and rigorous after-sales service process, allowing you to experience a meticulous and professional after-sales service. |
MESSAGES
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